Unfortunately there are some travel companies out there who do not share Travel Counsellors’ integrity and honesty. There have been many disappointing headlines recently involving holiday-makers booking online through Travel Click, Secret Escapes or Travelzoo. Many travelers are finding that their holiday accommodation has not been paid for when they arrive and are having to pay again on credit cards on arrival.
This is a prime example of why the financial protection that Travel Counsellors provide to all customers is so important. All of our holidays are covered by ATOL. This means that you are guaranteed 100% financial protection. If the airline you are using goes bust, or the hotel double books; book with Travel Counsellors and you will receive a full refund in all circumstances.
There have been reports of Secret Escapes refusing to get involved when guests arrive at their hotel to find they have no booking. As per their terms and conditions the contract is with the travel agent not Secret Escapes. This leaves their customers with absolutely no protection should the worst happen. Booking with these companies could leave you thousands of pounds out of pocket and with no protection, you would have no other option but to pay again on your credit card, or make your own way home. You work so hard for your holiday – why risk it? With us, it’s personal. Make the smart choice and book your holiday with Travel Counsellors this year.